Refund & Return Policy

At THESQSTORE, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund policy.

1. Return Eligibility

You can return items within 14 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags, labels, and packaging intact.
  • The item must not be on the non-returnable list (e.g., intimate wear, custom-made items).
  • The return request must be made within 14 days of receiving the item.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Log into your account and go to the “Order History” section.
  2. Find the order containing the item you wish to return and select it.
  3. Click on the “Request a Return” option and fill out the return form.
  4. Once your return request is approved, you’ll receive instructions on how to send the item back.
  5. Pack the item securely and ship it to the address provided in the return instructions.

3. Return Shipping

You are responsible for the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Process

Once your returned item is received and inspected, we will notify you via email. If your return is approved, your refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to be reflected in your account.

Note: If the item shows signs of use, damage, or does not meet the return criteria, we reserve the right to deny the return or issue a partial refund.

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the replacement.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer support team immediately at [customer support email] with the following details:

  • Order number
  • Photos of the damaged or incorrect item
  • A description of the issue

We will arrange for a replacement or full refund as appropriate, and return shipping for damaged or incorrect items will be covered by us.

7. Non-Returnable Items

Some items are non-returnable, including but not limited to:

  • Intimate wear (e.g., lingerie, swimwear)
  • Custom or personalized products
  • Sale or clearance items (unless otherwise specified)

Please review product details carefully before purchasing.

8. Contact Us

If you have any questions or need assistance with your return, feel free to contact our customer support team at [mailto:[email protected]] or via our contact page.